I will be the first to admit it – I trashed OptionRally. I really trashed them. I trashed their service, their support, their withdrawal process and anything else I could get my hands on.
I advised you, and my other readers, against trading with them because of my negative experience. The negative experience I had caused me to detest them and strongly advise you against trading with them in any capacity whatsoever.
And then something changed.
First there was the feedback from people who read the last review. I always get all sorts of responses about my reviews: some agree with me, some don’t, some share their experiences or ask me to review a new company. But lately, I received an exceptionally high number of emails about OptionRally, informing me that some people had had good experiences. This gave me the push needed to give them another chance.
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In my opinion, there are two possible reasons for the high number of disagreeing emails and opinions I received: either I made a quick error in judgment and trashed OptionRally based on a one-time, subjective experience, or OptionRally underwent a major overhaul for the better in the last couple of weeks.
I believe it’s the latter. Don’t get me wrong – I stand behind my previous review. It is based on my genuine experience at the time and I did not lie nor exaggerate at all, although I agree that there is room for arguments and opinions whether my bad experience was the exception or the standard experience on OptionRally.
So, without getting my expectations too high, I decided to give OptionRally a second chance: Just like on the previous time, I created a new account at OptionRally, deposited some money, made a few trades and then asked to withdraw my money.
Let’s not exaggerate or go overboard with any positive reports or feedback, but something definitely improved on my second round. This change piqued my interest, and fair’s fair, you need to give feedback when something is good and not only bad.
So let’s go over the differences on my second round at OptionRally, compared to the first one from my prior review:
In the past, anything involving withdrawing your money was met by an avalanche of cock and bull stories. They would have told you anything to keep you from withdrawing your money and avoid helping you if you encountered a technical problem. Nowadays, when you ask to withdraw, there’s no hassle or fuss – exactly how it’s supposed to be. It’s quick and easy and no one convinces you to do otherwise.
Another big minus I had mentioned in my previous review was their poor customer support service. You were eagerly convinced to deposit your money by any means necessary, but when the time came for the actual service, support and assistance – you were alone.
It pleases me to say that this critique was taken to heart, and they’ve definitely changed their tune:
Their support reps are less pushy and more helpful. They answer questions more diligently and seem to have made a general effort to actually assist you. To me, this is the most important thing about any commercial business, let alone one that has the potential to be very complex for people with little or no experience in finance on one hand or computers in general on the other hand. Thumbs up on that OptionRally.
The last issue I had with them involved regulation. I wrote that “OptionRally claims they are CySEC regulated but their name can barely be found in the CySEC website list of regulated brokers” – and let’s face it, even if it’s hard to find, there’s no doubt that it is there.
Also, I wrote “…credible brokers are supposed to be regulated by as many financial bodies as possible”, and according to my inspection, while OptionRally is regulated by CYSEC, they also seem to be in the process of acquiring more regulations. Given this positive step in the right direction, that’s a very big plus.
My first experience with OptionRally was negative and unfortunate, hence the bad review. Yet nevertheless, I have to admit that I’m glad that I gave them a second chance. There was a significant improvement in every aspect I checked, and my second time around was proven to be quite satisfactory.
I think the biggest hurdle companies as big as OptionRally face is when they’re presented with negative feedback. There are many ways to deal with feedback, and many companies take the easy way of ignoring the criticism. Sometime some of them, especially the real scammers, simply disappear. After all, it’s much easier to disregard the few small voices of unsatisfied customers then to listen.
But the hardest thing for a big company to do is not only listen – but to make a real effort to change for the better. To take action and make the needed changes according to bad reviews of dissatisfied customers and to make it better. Once OptionRally chose to really listen to what was said and make the necessary changes in order to better the company – they’ve certainly earned my appreciation.
In conclusion, OptionRally seems to have genuinely made an effort and I was pleasantly surprised by the results. I was willing to give them a second try – you should too. Click here to start trading with Option Rally today!
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